Jili demo Privacy Policy – Malaysian User Data Protection

1Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes how jili demo ("we", "our platform") collects, uses, processes, stores, and protects your personal information when you use the jili demo website, mobile application, and all related services we provide.

At jili demo, we understand how important privacy is to our Malaysian users. Your trust is our most valued asset, and we are committed to handling your personal data responsibly, transparently, and in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This Policy applies to all users who interact with the jili demo platform, including unregistered visitors, registered members, and any individual who contacts our customer support team. By using the jili demo platform, you agree to the terms set out in this Privacy Policy.

2Types of Personal Data We Collect

Jili demo collects various types of information depending on how you interact with our platform. Below is a breakdown of the data categories we collect:

We do not collect sensitive data such as medical information, political views, or religious beliefs. Financial data such as credit/debit card numbers is not stored directly in our systems — transactions are processed through secure payment gateways such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others, each with their own security standards.

3How We Use Your Data

Jili demo uses the personal data we collect solely for legitimate, stated purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and securely manage your jili demo account.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and withdrawals to your bank account quickly and accurately.
• KYC Compliance: To fulfil Know Your Customer (KYC) requirements in the prevention of money laundering and financial fraud.
• Customer Support: To provide technical assistance and address your enquiries more effectively.
• Experience Personalisation: To personalise game recommendations, promotions, and platform content based on your activity and preferences.
• Marketing Communications: To send promotional information, bonuses, and exclusive offers — only to users who have opted in to receive them.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and misuse of the jili demo platform.
• Platform Improvements: To analyse usage patterns and continuously improve the performance, usability, and security of our platform.

We will not use your data for any purpose beyond those stated above without first obtaining your consent. Should we need to use your data in a new or different way, we will notify you with a clear and prominent notice.

4Information Sharing & Disclosure

Jili demo will never sell or trade your personal data. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Payment gateways including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian local banks (Maybank, CIMB, and others) to process your financial transactions.
• Technology Service Providers: Companies that provide the technical infrastructure, cloud services, and analytics tools used by jili demo — subject to strict confidentiality agreements.
• Lawful Authorities: When required by Malaysian law, court order, or a competent law enforcement agency.
• Identity Verification Service Providers: Third parties who assist us with KYC processing and user age verification.

Every third party with whom we share data is bound by contractual agreements requiring them to protect your data in accordance with the standards set out in this Privacy Policy. jili demo takes full responsibility for ensuring that these third parties comply with their data protection obligations.

5Data Security Measures

Jili demo invests seriously in cybersecurity infrastructure to safeguard your personal data. Our technical and organisational protection measures include:

• Data encryption in transit using 256-bit TLS/SSL protocol.
• Data encryption at rest within our databases.
• Role-based access controls — only authorised personnel may access user data.
• 24/7 security monitoring and automated intrusion detection systems.
• Regular security audits conducted by independent third parties.
• Two-factor authentication (2FA) for user accounts and our internal systems.
• Mandatory cybersecurity training for all jili demo staff.

While we take all reasonable precautions, no system is 100% immune to cyber threats. In the event of a data breach affecting your personal information, jili demo will notify you within 72 hours of the breach being detected, in line with industry best practices.

6Cookie & Tracking Technology Usage

The jili demo platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled, as the platform will not function properly without them.
• Performance Cookies: Collects information on how users interact with our platform — most frequently visited pages, time spent, and navigation paths — to help us improve website performance.
• Functional Cookies: Remembering your preferences and settings — such as your preferred language, region, and login information — for your convenience on future visits.
• Analytics Cookies: Helping us understand how users interact with our content in aggregate and anonymised form for continuous improvement purposes.

You can manage your cookie settings through your browser preferences at any time. Please note that disabling certain cookies may affect the functionality and your experience on the jili demo platform.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and jili demo's policy, you have the following rights regarding your personal data:

8Data Retention Period

Jili demo retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Analytics Data & Cookies: Session data expires automatically after 30 minutes of inactivity; analytics cookies are retained for no longer than 13 months.
• KYC Records: Retained for 5 years after the business relationship ends, in accordance with anti-money laundering compliance requirements.

When data is no longer needed, jili demo will delete or destroy it securely and irreversibly, ensuring no risk of accidental exposure.

9Links to Third-Party Websites

The jili demo platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the jili demo platform and does not cover the privacy practices of any external websites you may visit through those links.

Jili demo is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information.

If you come across any link on our platform that leads to suspicious or inappropriate content, please notify the jili demo customer support team immediately so we can take the appropriate action.

10How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jili demo handles your personal data, please contact us through the following channels:

• Privacy Email: privacy@jilidemo.best
• General Support Email: support@jilidemo.best
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the jili demo platform

Our team will endeavour to respond to all privacy-related enquiries within 3–5 business days. For more complex complaints, we will keep you updated on the progress of your case within 14 business days.

Jili demo also reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. The latest version will always be available on our website, with the date of the most recent update clearly noted at the top of this document.